Everything you need to know about the product and billing.
Do I really get unlimited agents & conversations?
Yes. We offer unlimited agents and conversations as long as it complies with our fair use policy. This means to say as long as you don't abuse the system and have conversations of more then 1000 per month, you're fine on the base plan. If you do exceed it and have high conversations above 1000, we might ask you to upgrade yourr plan to Enterprise.
Is there an discount?
Yes, you save 25% on our annual plan. We also offer free accounts for teachers, student entrepreneurs and more discounts for non-profits. E-Mail Us for more Details.
Where can I get support?
You can chat with us live on our chat widget on website, contact us via twitter and even send us a mail directly at team@userstak.com. We strive to respond within one business day.
How does billing work?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
Do you offer a free trial?
Yes, there is a 14 day free trial with no credit card required. You will have full access to the UserStak platform and care try it out as much as you want with no limits.
What are In-Chat Widgets?
In-Chat Widgets are widgets that you can customize and link to your external services like appointment schedulers, knowledge base, FAQs and any other tool you can think of.
Do we pay extra for more people?
No. Unlike most other website chat solution providers, we do not charge more for more people. We only charge a fixed flat amount you would have to pay each month/year.
Start your free trial
Can’t find the answer you’re looking for? Please chat to our friendly team.
